Privacy Policy nagawing —
Your Information, Our Responsibility

1 Introduction

Nagawing ("we", "our platform") values the privacy of every user who uses our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use the nagawing mobile app, or interact with any of the services we offer.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible platform, we ensure every aspect of your data handling meets applicable legal requirements and the highest international standards in information security.

This policy applies to all registered users and general visitors accessing the nagawing platform. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance.

2 Information Collected

Nagawing collects your personal information through several channels when you use our platform. The types of information collected are as follows:

Data Category	Data Examples	Purpose of Collection
Identity Information	Full name, MyKad/passport number, date of birth	KYC verification, legal compliance
Contact Information	Email address, phone number, residential address	Account communications, transaction verification
Financial Information	Bank account number, bank name, transaction records	Processing deposits and withdrawals
Usage Data	Game log, betting history, account activity	Security, analytics, service improvement
Technical Data	IP address, device type, web browser, operating system	Account security, fraud prevention

We may also collect information you voluntarily provide through feedback forms, live chat, or email communications with our support team. All such information is stored securely and used solely for the stated purposes.

3 How We Use Your Data

The personal information we collect is used responsibly for the following purposes only:

• Service Provision: Managing your account, processing deposits and withdrawals, and enabling access to all games and platform features.
• Identity Verification (KYC): Verifying user identity to comply with anti-money laundering (AML) requirements and applicable financial regulations in Malaysia.
• Security & Fraud Prevention: Monitoring suspicious account activity, protecting users from unauthorized access, and detecting fraud attempts.
• Service Communications: Sending transaction notifications, account updates, promotional information you have consented to receive, and responses to support inquiries.
• Platform Improvement: Analyzing aggregated, anonymized usage patterns to improve user experience and platform performance.
• Legal Compliance: Fulfilling legal obligations, responding to directives from lawful authorities, and resolving related disputes.

4 Information Sharing

Nagawing does not sell or rent users' personal data to any party. However, in certain situations, we may need to share limited information with the following parties:

• Payment Service Providers: Required financial information is shared with approved payment processors solely for the purpose of completing deposit and withdrawal transactions.
• Game Providers: Minimum technical data required to ensure game integrity and licensing compliance is shared with registered game provider partners.
• Lawful Authorities: nagawing will disclose required information to law enforcement authorities, regulatory bodies, or courts when required by applicable law.
• Fraud Prevention Services: Required data is shared with trusted third-party fraud detection systems to protect platform integrity and the security of all users.

All third parties we work with are bound by strict data protection agreements and are prohibited from using your information for any purpose other than what is specified in those agreements.

5 Data Security

Nagawing invests seriously in security infrastructure to protect your personal data. The security measures we implement include:

• 256-bit SSL Encryption for all communications between your device and our servers.
• Two-Factor Authentication (2FA) for user accounts as an additional layer of security during login.
• 24/7 Monitoring by our internal security team and automated threat detection systems.
• Regular security testing by independent cybersecurity experts to identify and patch any system vulnerabilities.
• Strict internal access controls — only authorized personnel may access user data, and every access is logged for audit purposes.
• Encrypted data backups stored in separate secure locations to ensure service continuity.

6 Cookies & Tracking Technologies

The nagawing platform uses cookies and similar tracking technologies to enhance user experience and ensure smooth platform functionality. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display settings, and login information to streamline your experience on future visits.
• Security Cookies: Helping detect and prevent fraudulent activity, suspicious login attempts, and other security threats.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the nagawing platform.

7 User Rights

As a nagawing platform user, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the nagawing support team via live chat or email at [email protected]. We will process your request within the stipulated timeframe in accordance with legal requirements.

8 Data Retention Period

Nagawing retains your personal data only for as long as necessary to fulfill the purpose of collection or to comply with legal requirements. The following are general guidelines for our data retention periods:

• Active account data: Retained for the duration your account is active and up to 5 years after account closure for AML compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• Activity and security log: Retained for 12 months for investigation purposes if required.
• Customer support correspondence: Retained for 3 years for reference and service improvement.
• Cookie data: Expiry varies by cookie type, ranging from the current session up to a maximum of 12 months.

After the stipulated retention period has expired, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.

9 Privacy Policy Changes

Nagawing reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to users via an in-platform notice or registered email at least 14 days before the changes take effect.

The most recent update date will always be displayed at the top of this document. We encourage you to review this page periodically. Continued use of the nagawing platform following any changes to this Privacy Policy will be considered your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the nagawing platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for privacy-related inquiries and user rights requests.
• Frequently Asked Questions: Visit page FAQ us for answers to the most frequently asked questions about privacy and data security.

Our team is committed to responding to all privacy-related inquiries within 3 business days. For user rights requests, please provide sufficient information for us to verify your identity before we can process the request.